Tabara Telecom SRL uses details submitted in the support ticket form to understand and answer your request. Depending on the case, these may include your name, email, order number, marketplace, request type, subject, message and attachments. Send only information needed for your ticket; never send payment card details or passwords.
Purpose, recipients and retention
We use the details to manage the ticket and communicate about delivery, orders, products or returns. The usual basis is taking steps you request before a contract or handling a request connected with an order; legal obligations apply where relevant. Support staff and technical providers needed for website hosting and email may access the data as needed. Ticket details are stored on the hosting server and the message, including attachments, is sent to support by email. We keep information as long as needed to handle the ticket and follow-up, and to meet applicable legal obligations.
Your rights
You may request access, correction, deletion or restriction, and object where the law allows. Portability or withdrawal of consent applies where relevant. Open a ticket and write “personal data request”. You may also complain to the Romanian Data Protection Authority (ANSPDCP). Any transfer outside the EEA must use GDPR safeguards.